All sales are final. We do not offer refunds, except where required by applicable law. This policy explains the terms of a paid licence purchase, the evaluation options available, and how to get help with an order.
1. No refunds
Once an order is confirmed, we do not offer refunds, returns, exchanges, credits, or partial refunds for unused time. This includes purchases where the licence has not been retrieved, installed, activated, or used.
This is a commercial term of sale, not a technical limitation on revoking a licence or returning funds. We provide evaluation options so you can assess the software before committing to a paid licence. Your statutory rights remain unaffected.
2. Evaluate before purchasing
Use an available free trial to check compatibility with your exchanges, accounts, and workflow. Current trial availability and duration are shown on the product page. Demo or testnet accounts, where available, let you evaluate the workflow without committing trading funds.
You may also request an additional trial after purchase. We consider these requests individually; an additional trial is not guaranteed. If provided, it does not extend your paid term or create a right to a refund, credit, or exchange.
3. Before you pay
Before confirming your purchase, review:
- the product features, plan limits, licence term, and any trial results relevant to your setup;
- the system requirements and the permissions available on your exchange accounts;
- the price, payment asset, network, receiving address, and checkout deadline; and
- the email address for licence delivery. If you later need help with delivery, contact us with your order reference.
4. Payment issues
If a payment appears incorrect or is not reflected in your order, contact us with the order reference and transaction identifier. Recovery of funds sent to an incorrect address, asset, or network may not be possible. We cannot guarantee recovery or accept responsibility for those transfers, subject to applicable law.
An underpayment may be topped up while the payment window remains open. Check the order page before sending additional funds. An incomplete payment may leave the order unfulfilled. Overpayments are not refunded under this policy, subject to your statutory rights.
5. Delivery, activation, and product support
The no-refund policy does not replace product support. If your licence email has not arrived, activation fails, or the software does not work as described, please contact us.
We will investigate and address problems for which we are responsible. Depending on the issue, this may involve replacing a licence key, correcting delivery, or resolving a defect. Licences can be revoked or replaced where appropriate. Any remedy required by applicable law, including a refund where required, remains available.
6. Cancellation and non-renewal
Monthly and annual licences are prepaid and do not renew automatically. You can stop using the software at any time and choose not to extend the licence. A time-limited licence expires at the end of its term; a lifetime licence has no scheduled expiry.
Stopping use during a paid term does not create a right to a refund or credit for the remaining time, except where applicable law requires otherwise.
7. Your statutory rights
Nothing in this policy excludes rights or remedies that cannot be excluded under applicable consumer law. Those rights take priority over the no-refund policy. Any loss of a cancellation right for immediately supplied digital content applies only where the conditions required by that law, including any required consent and acknowledgement, have been met.
Where a refund is required, it can be made by a separate payment. It does not depend on reversing the original transaction. Contact us so we can review the order and the applicable remedy.
8. Contact
For questions about this policy, an evaluation request, or an order issue, contact our support contact or use our Contact us page. Include your order reference, but not your licence key or other credentials. This policy forms part of our Terms of Service.