These Terms are the agreement between you and aello.pro (the “Operator”, “we”, or “us”) for this website, our software, and the licences we supply (the “Service”). Purchasing, installing, activating, or using the Service means you accept these Terms. Please review them before proceeding.
1. Eligibility
You must be at least 18 and able to enter into a binding contract. Your use of the Service must comply with the laws and restrictions that apply to you.
You must not be located or ordinarily resident in a comprehensively sanctioned country or territory, act on behalf of a person there, or appear on an applicable sanctions or restricted-party list.
2. Licence grant
Once payment is complete, and while you comply with these Terms, you receive a limited licence to install and use the software for your own internal purposes. The purchased plan determines the licence term and permitted devices.
The licence is personal, non-exclusive, non-transferable, non-sublicensable, and revocable under these Terms. You receive permission to use the software, not ownership of it. Rights not expressly granted remain with us or our licensors.
3. Restrictions
The licence does not permit you, or anyone acting through you, to:
- copy, resell, rent, lease, sublicense, distribute, or make the software available to a third party;
- share, publish, or transfer a licence key, or use one on more devices than your plan permits;
- reverse engineer, decompile, disassemble, or attempt to derive source code, except to the extent that this restriction is prohibited by applicable law;
- circumvent, disable, or interfere with licensing, activation, metering, or security features;
- use the Service to breach any exchange’s terms, any applicable law, or any third party’s rights;
- use the Service to operate a service bureau or to manage assets belonging to others without our prior written consent; or
- probe, scan, overload, or disrupt our systems.
If we reasonably believe these restrictions have been breached, we may suspend or revoke the licence as described in section 14. The Refund Policy and applicable statutory rights continue to apply.
4. Licence keys and devices
Keep your licence key confidential. We send it once to the checkout email address; the website does not display or retrieve the original key. If delivery fails or a key is compromised, contact support with your order reference so we can review delivery or arrange a replacement where appropriate.
Activity using your key is treated as activity under your licence. Activations are linked to devices and may require periodic online validation. If validation cannot complete, functionality may be limited or suspended until it resumes.
5. Trials and evaluation
Trials, where offered, are free and provided as-is for evaluation. Their features and limits may change, and a trial may be suspended or withdrawn without prior notice. Current availability and duration are shown on the product page.
You may request a further trial after purchase. Approval is at our discretion and does not create an entitlement to additional access, an extension, a refund, or a credit.
6. Orders, pricing, and payment
Prices are stated in United States dollars. Checkout shows the accepted cryptocurrencies, networks, and exact payment amount. We calculate that amount using an exchange rate when the checkout is created. It remains fixed for that checkout even if the market changes. We determine the rate sources, conversion, and rounding used.
- Use the asset, network, receiving address, and amount shown, and follow the checkout payment window.
- Transfers using incorrect details may not be recoverable. We cannot guarantee recovery or accept liability for those transfers, except where applicable law requires otherwise.
- A return of funds is a separate payment, not a cancellation of the original transfer. Refund eligibility is governed by our Refund Policy and applicable law.
- You pay network fees. An underpayment may be topped up while the payment window is open; an incomplete payment may leave the order unfulfilled.
- You are responsible for taxes and duties arising from your purchase, other than taxes on our income.
An order is accepted when payment reaches the required network confirmations. We may decline or cancel an order or refuse service at our discretion, subject to applicable law and any remedies it requires.
7. Delivery
Delivery is by email. After payment confirmation, we issue a licence key and send it to the address supplied at checkout. Please use an address you can access. Delivery is deemed complete when the email is sent; if it does not arrive, support can investigate and correct a delivery problem.
8. No refunds
All sales are final. We do not offer refunds, returns, exchanges, credits, or partial refunds for unused time, including where a licence has not been retrieved or used, except where required by applicable law. Our Refund Policy forms part of these Terms and explains evaluation and support options. Rights and remedies that cannot lawfully be excluded remain unaffected.
9. Third-party services
Aello connects to exchanges and other third-party platforms at your direction, using credentials you supply. Those services operate under their own terms, which you are responsible for following. We do not control their availability, performance, rate limits, order handling, fees, policies, account actions, or security. Subject to applicable law, we are not responsible for those services or losses arising from them.
10. No financial or professional advice
The Service executes instructions you configure. It is not investment, legal, tax, accounting, or other professional advice, or a recommendation or offer to trade an asset. We do not act as your broker, dealer, exchange, custodian, money transmitter, investment adviser, or fiduciary. You remain responsible for trading decisions and outcomes. The Risk Disclosure describes relevant risks.
11. Disclaimer of warranties
To the extent permitted by law, the Service is provided “as is” and “as available”, without warranties or conditions, whether express, implied, or statutory. This includes warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, accuracy, and non-infringement.
We do not guarantee uninterrupted, timely, secure, or error-free operation, compatibility with every configuration or third-party service, correction of every defect, or a particular result. Support communications do not create additional warranties. These exclusions do not remove warranties or remedies that applicable law requires.
12. Limitation of liability
To the extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. This also excludes loss of profits, revenue, trading gains, goodwill, opportunity, data, or cryptocurrency, and trading, investment, or liquidation losses. These exclusions apply regardless of the legal basis of the claim, whether the loss was foreseeable, or whether we were advised of its possibility.
Our total liability for all claims relating to these Terms or the Service is limited to the amount you paid for the licence giving rise to the claim, measured at its United States dollar price at the time of payment.
The cap uses the original United States dollar price, not the quantity of cryptocurrency paid or its later market value. Later price movements do not change the cap. If no amount was paid for the licence, the cap is zero, subject to the exceptions below.
Our pricing reflects this allocation of risk. Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or another liability that cannot lawfully be excluded or limited. Where a jurisdiction does not permit a particular exclusion or cap, the applicable legal requirements take priority.
13. Indemnification
You agree to indemnify, defend, and hold harmless the Operator and its officers, employees, agents, and suppliers against claims, proceedings, losses, liabilities, damages, and costs, including reasonable legal fees, arising from your use of the Service, trading activity, breach of these Terms, violation of law or third-party rights, or use of a third-party platform.
14. Term, suspension, and termination
These Terms apply while you use the Service. We may suspend or revoke a licence immediately and without prior notice for a breach of these Terms, a legal requirement, or a reasonable concern that its use creates risk or legal exposure. This does not create a right to a refund, except where applicable law requires one.
When a licence is terminated, permission to use the software ends and you must stop using and remove it. Provisions that need to continue after termination remain in effect, including sections 3, 8, and 10 to 16.
15. Changes to the Service and to these Terms
We may modify, suspend, or discontinue parts of the Service and update these Terms. Updated Terms take effect when posted, with a revised “last updated” date. Continuing to use the Service after that date means you accept the changes. Changes do not apply retroactively to a dispute we have already been notified of.
16. Intellectual property
The Operator or its licensors own the software, website, related materials, trade marks, and content. These are protected by intellectual property laws. We may use feedback you send us without restriction or an obligation to compensate you. Third-party names belong to their owners; mentioning them does not imply affiliation or endorsement.
17. Privacy
Our Privacy Policy explains the personal data we process, why we use it, and the rights available to you. It forms part of these Terms.
18. Governing law and disputes
These Terms and related disputes are governed by the laws of the operator’s place of establishment, without applying conflict-of-law rules. You and we submit to the exclusive jurisdiction of the competent courts of the operator’s place of establishment. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Mandatory consumer rights to the protection of local law or courts are unaffected. To the extent permitted by law, claims must be brought within one year of arising and on an individual basis, rather than through a class or representative proceeding.
19. General
- Entire agreement. These Terms and the referenced policies replace prior discussions about the Service and form the agreement between us.
- Severability. An unenforceable provision will be adjusted only as needed, or removed. The remaining provisions continue to apply.
- No waiver. Not enforcing a provision does not mean giving up the right to enforce it later.
- Assignment. You need our prior written consent to transfer these Terms. We may transfer them, including as part of a merger, acquisition, or asset sale.
- Events beyond reasonable control. We are not liable for failures or delays caused by events beyond our reasonable control, including network, blockchain, exchange, hosting, or infrastructure failures.
- Third parties. These Terms do not create rights for anyone other than you and us.
- Notices. We may give notice by email or by posting on this website.
- Language. The English version of these Terms prevails over any translation.
20. Contact
For questions about these Terms, contact our support contact. See our Contact us page for support options.